Effective Date: 01 June 2025

1. Introduction

One Mobile (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our 5G mobile data services in Sierra Leone.

2. Information We Collect

We may collect the following categories of personal data:

• Identity Data: Full name, national ID number, passport details, date of birth.

• Contact Data: Address, email address, phone number.

• SIM Registration Data: Photo ID

• Usage Data: internet usage, network usage, location data.

• Device Information: Mobile device make/model, IMEI, IP address.

3. How We Use Your Information

We use your information to:

• Provide, operate and manage our 5G services.

• Comply with legal and regulatory obligations on SIM registration and telecom usage.

• Improve our network performance and service delivery.

• Detect, prevent and investigate fraud, unauthorized access, and illegal activities

• Respond to lawful requests from regulatory or government authorities.

4. Disclosure of Information

We may share your personal data with:

• Regulatory and law enforcement authorities when required by applicable law and regulations for purposes including but not limited to lawful monitoring, emergency services and national security reasons.

• Service providers and technical partners who process data on our behalf under strict confidentiality agreements.

• Other telecommunication operators or providers for network interoperability. ​

We do not sell or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of sensitive information.

• Secure data storage systems.

• Access controls and employee training.

• Regular security audits. ​

6. Your Rights

Subject to applicable laws, you have the right to:

• Access your personal data.

• Request correction of inaccurate information.

• Object to certain types of data processing.

• Request deletion of your personal data, where applicable.

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain your data only for as long as necessary for service provision, legal and regulatory compliance, emergency services, dispute resolution, and security purposes.

Once your date is no longer required, it will be securely deleted or anonymized.

8. Cookies and Digital Tracking

When you use our mobile apps or website, we may use cookies or similar technologies to enhance your user experience and analyze usage. You can control

cookie preferences through your browser settings.

9. International Transfers

If we transfer your data outside Sierra Leone, we ensure that such transfers are subject to appropriate safeguards, to ensure continued protection of your data in accordance with applicable laws.

10. Updates to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes.

Customers will be notified of any material changes, and continued use of the Services after such notification constitutes acceptance of the revised Terms. You reserve the right to terminate your Service Plan if you do not agree to the changes.

11. Regulatory Compliance

11.1. The terms contained herein shall be governed by and conducted in accordance with the applicable telecommunications laws, regulations, and directives of the Republic of Sierra Leone.

11.2. The Customer shall comply with all applicable laws and regulatory obligations, and shall further cooperate with One and comply with all processes, requests, and procedures necessary to enable One to meet its obligations under any laws or regulations in force at the time.

11.3. One reserves the right to amend its Services and these Terms from time to time to ensure continued legal and regulatory compliance.

12. Contact Us

If you have questions or concerns about this policy or how your data is handled, contact us at:

One Mobile

Address: 37 a Wilkinson Road, Freetown

Email: info@1network.io